England

England: Independent Complaints Advocacy Service

Local help with NHS complaints in England

Three voluntary organisations have been contracted by the Department of Health to provide Independent Complaints Advocacy Services (ICAS) for people with complaints about the NHS. ICAS staff should be able to support you in making complaints about any aspect of the NHS, and may help compose letters and accompany you to meetings. It is often usefull to use the NHS complaints procedure before deciding on any further action. Where independent clinical or medico-legal advice is needed, this will usually require more specialist help from an AvMA caseworker.

The contact numbers for local providers of ICAS are given below. Please note that the arrangements that had originally been put in place for AvMA to work with ICAS and its clients providing easier access to our more more specialist service are no longer being funded. You will need to contact AvMA directly if you need our level of help.

East Midlands Region
Tel: 0300 456 8347

Eastern Region:
Beds & Herts
Tel: 0845 456 1082

Essex
Tel:0845 456 1083

Cambridge, Norfolk & Suffolk
Tel: 0845 456 1084

London
Tel: 0845 120 3784

North East
Tel: 0300 456 8348

North West
Tel: 0300 456 8350

South East
Tel: 0845 600 8616

South West
Tel: 0845 120 3782

West Midlands
Tel: 0845 120 3748

Yorkshire & Humberside
Tel: 0300 456 8349