Get help & advice
How we can help you
AvMA has a team of medically and legally trained caseworkers who can provide free and confidential advice following a medical accident. This includes advice on your rights; medical information or explanations; help in getting the issues investigated; assessment of potential for obtaining compensation; referral to an appropriate solicitor for your individual case; and other sources of practical and emotional support. There are a number of ways you can access our advice:
Medical Accident Helpline: 0845 123 2352
Our dedicated helpline will provide you with a first point of contact and, on the basis of the information that you provide, you will be offered guidance on what to do next. This service is available between 10 am - 5 pm Monday to Friday. There is currently one phone line operating within these hours, which can get very busy. Therefore if another caller is on the line, the call is diverted to an answer machine. There is also an answer machine service outside the helpline hours. Calls are charged at local rate anywhere in the UK. Interpretation available. If your enquiry is reasonably straightforward, it may be possible for you to be advised over the telephone without having to send us written details. However, outside the helpline hours you can request an information pack by leaving a message.
- Download our core information leaflet 'Your Rights' by clicking here, or read it online by selecting the html version from the menu. Click here see or download 'Specialist Leaflets'
- Download a new client form by clicking here. Complete it and return it to us by post or e-mail for a written reply.
