Get help & advice
How we can help you
AvMA has a team of medically and legally trained caseworkers who can provide free and confidential advice following a medical accident. This includes advice on your rights; medical information or explanations; help in getting the issues investigated; assessment of potential for obtaining compensation; referral to an appropriate solicitor for your individual case; and other sources of practical and emotional support. There are a number of ways you can access our advice:
Medical Accident Helpline: 0845 123 2352
Our dedicated helpline will provide you with a first point of contact and, on the basis of the information that you provide, you will be offered guidance on what to do next. This service is available between 10 am - 5 pm Monday to Friday. If your enquiry is reasonably straightforward, it may be possible for you to be advised over the telephone without having to send us written details.
There is currently one advisor operating the phone line within these hours, which can get very busy. Calls are charged at local rate from landline numbers anywhere in the UK, however if you are calling from a mobile this could be significantly higher. We do not receive funding for our helpline therefore due to limited funds we are unable to call people back. Please note that we do not receive revenue from the 0845 number.
However if you are unable to call our helpline due to financial or other circumstances please be aware that you can write in to us, please see the link below where you can download a New Client form. Interpretation is also available on the helpline.
Download a copy of our Medico-Legal Advice Service Leaflet here
Download our core information leaflet 'Your Rights' by clicking here, or read it online by selecting the html version from the menu.
Download our 'Specialist Leaflets' here
Download a new client form by clicking here. Complete it and return it to us by post or e-mail for a written reply.
