Do you want to make a complaint about NHS or private healthcare?

Making a complaint to the NHS

If you believe something has gone wrong with the healthcare provided to you or a loved one, it is almost always best to discuss your concerns with the medical staff first. If this doesn’t resolve the matter, the NHS has a formal complaints procedure you can follow. It is free to use and we encourage you to try this before taking matters further.

How AvMA can help

Our self-help guides provide clear and straightforward explanations of the procedure and guide you through making a complaint.

If after reading these guides you require further help, please contact our helpline:

  • 0845 123 2352 (Mon – Fri 10am – 3.30pm)