Action against Medical Accidents(AvMA) is the UK charity for patient safety and justice. We provide free and confidential advice and support to people affected by medical accidents, via our helpline and casework service and can refer to our panel of specialist clinical negligence solicitors or other sources of support where appropriate. HELPLINE: 0845 123 2352 (Mon - Fri 10am - 5pm). AvMA is also the foremost patients' charity working to improve patient safety in the UK.
08.12.14: HEALTH AND ADULT SOCIAL CARE MUST EMBRACE COMPLAINTS TO IMPROVE SERVICES
In a report out today the Care Quality Commission has found that there is wide variation in the way complaints are handled across the NHS, primary care and adult social care services in England, with complainants being met too often with a defensive culture rather than one that listens and is willing to learn.
Peter Walsh, Chief Executive of the patient safety charity Action against Medical Accidents said: “This report is yet another stark reminder of how inconsistent and often unsatisfactory complaint handling in the NHS still is. Progress on improving NHS complaints is painfully slow in spite of the Francis and Clwyd/Hart reports. On the positive side, at least the CQC recognises how important complaints are and is going to be taking a close look at how complaints are being dealt with in their inspections. We are glad to report that since we have been working with CQC on the “Tell us about your care” project, we have been able to furnish CQC with hundreds of examples of poor care reported to our helpline, and this information is also being used to inform their inspection and regulation of healthcare.”
For full press release and CQC report click here
27.11.14: History made today as "duty of candour" becomes law - more action needed to make nhs cover ups a thing of the past
Today marks an historic moment for the NHS in England. The statutory Duty of Candour - a legal duty to be open and honest with patients or their families when things go wrong that can cause harm – comes into force.
Action against Medical Accidents (“AvMA” – the charity for patient safety & justice) has campaigned for such a duty for two decades and together with the recommendation of such a duty from Sir Robert Francis following the Mid Staffordshire public inquiry, helped persuade Health Secretary Jeremy Hunt to agree to it. Successive Governments had refused to go as far as making honesty when things go wrong a statutory requirement. The Duty of Candour applies to all NHS trusts and will be regulated by the Care Quality Commission (CQC), which has severe sanctions available for NHS trusts who do not comply including, ultimately, criminal sanctions.
For full press release click here
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