New client form

Before contacting us, please try our self-help guides, which contain clear and straightforward guidance.

If you still need to contact us after reading the self-help guides, or if you need support with an inquest or want your case to be considered by us in more detail, please complete our online new client form.

Please note:

Size of documents: We are unable to accept large documents by email or as attachments to the form. Documents exceeding 15 pages must be sent by post. Please download the print form and return it to us with a copy your papers. Please do not send originals as AvMA cannot accept responsibility for these.

Format of documents: We can only accept attachments which are in the form of PDF or Word files. We do not accept, and will not open files which are photographs of documents or which have links to other documents.

Your papers will be acknowledged within three days and a caseworker will respond to your enquiry within 28 working days.


If you have received help or advice from AvMA through our helpline, advice and information service, website, or any other service, please consider completing a feedback form.