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  2. Get support and advice
  3. Written advice service

Written advice service

Avma is an independent charity specialising in promoting patient safety and offering support to those affected by avoidable harm in healthcare. We’re not a firm of solicitors, which means we can’t directly take on your case or offer legal representation. However, we can provide you with advice and information about bringing a claim, as well as recommending specialist solicitors to you.

Find a specialist solicitor

If you are seeking legal advice and are already confident that you have a claim, you can self-refer to a specialist medical negligence solicitor accredited by us. Visit our Find a Solicitor database to search for a practitioner to contact.

Find an accredited solicitor near you

Have you visited our support pages?

The first place to start is our support and advice pages. These contain clear and straightforward guidance and signposts to our detailed relevant self-help guides, written for you by legal experts.

Explore our support and advice pages

Get started

If you have been through our support pages and would still value accessing our written advice service, please read through the following pages first.

Submit your case

If you meet our criteria and need advice on a clinical negligence claim (we can’t offer advice on other legal claims), please submit a case to us by completing a new client form on our dedicated portal. If you’re looking for details of accredited solicitors, you can use our find a solicitor page or call our helpline on 0345 123 2352.

Submit a case on our portalFind an accredited solicitor near you

Notes on submitting your case

We can only accept attachments which are in the form of PDF or Word files. We do not accept, and will not open, files which are photographs of documents or which have links to other documents.

Your papers will be acknowledged within three days and a caseworker will respond to your enquiry within 28 working days of receipt of relevant papers. Please do not send items by post which need signing for, as we can’t guarantee receipt. Never send original copies of documents, as we can’t accept responsibility for them.

Want to speak to us instead?

Sometimes you need to speak to a human being first. Our specially trained helpline volunteers are experienced in clinical negligence. They will listen to you, provide practical advice, and support you to understand and navigate the options available to you. Open Monday to Friday, 10am to 3:30pm.

Find out more about our helpline