Become a helpline volunteer


Online application form  Print application form

Volunteer work placements wanted for our helpline service

Are you a qualified solicitor, trainee solicitor, barrister or medically qualified?

If so, we would like to hear from you

We currently have over 80 regular volunteers with legal or medical backgrounds who have found the experience to be extremely helpful when dealing with clients back at their place of work.

Volunteering for the helpline can give you:

  • Greater awareness of the complaints system
  • A clearer understanding of the clients’ perspective
  • Opportunities to get involved with research projects and written casework
  • An enjoyable and worthwhile experience

Volunteers have also enjoyed getting to know the AvMA staff and more about the organisation as a whole, with many volunteering far longer than anticipated.

We offer a training programme tailored to meet your needs, including complaints procedures.

We currently have sessions available based at our Croydon office or remotely. Sessions are on a rota system with a 1½ or 2 hour session either weekly, fortnightly or every 4 weeks.

How to volunteer

View a description of the role

Complete an online application form or download a print application form.

If you would like more information, please email Gillian Savage, Helpline Development Officer or ring 020 8688 9555.

AvMA values diversity and promotes equal opportunities


Here’s what some of our volunteers think about AvMA:

“I initially volunteered at AvMA to gain medico-legal experience whilst studying on the BPTC, but I quickly realised how valuable the helpline service is to people who have suffered as a result of a medical accident. I enjoy volunteering at AvMA because the work is interesting, varied and volunteers are really appreciated and entrusted with responsibility. I volunteer on the helpline for one day each week and doing so has given me a real sense that the medical and legal knowledge I have garnered through my studies does in fact have real application and can help people and make a difference.” Katie, AvMA helpline volunteer


“I volunteer at AvMA on a monthly basis. I am fortunate to be in my position and at AvMA I am able to utilise my knowledge to help those who have suffered medical harm. The team at AvMA are always so helpful and friendly; it has been a pleasure to volunteer for such a worthwhile cause.” Pardeep, AvMA helpline volunteer