Become a helpline volunteer


Online application form

Volunteer work placements wanted for our helpline service

Are you a qualified solicitor, trainee solicitor, barrister or medically qualified?

If so, we would like to hear from you

We currently have over 80 regular volunteers with legal or medical backgrounds who have found the experience to be extremely helpful when dealing with clients back at their place of work.

Volunteering for the helpline can give you:

  • Greater awareness of the complaints system
  • A clearer understanding of the clients’ perspective
  • Opportunities to get involved with research projects and written casework
  • An enjoyable and worthwhile experience

Volunteers have also enjoyed getting to know the AvMA staff and more about the organisation as a whole, with many volunteering far longer than anticipated.

We offer a training programme tailored to meet your needs, including complaints procedures.

We currently have sessions available based at our Croydon office or remotely. Sessions are on a rota system with a 1½ or 2 hour session either weekly, fortnightly or every 4 weeks.

How to volunteer

View a description of the role

Complete an online application form

If you would like more information, please email Gillian Savage, Helpline Development Officer.

AvMA values diversity and promotes equal opportunities