Our helpline

0845 123 2352 Monday to Friday 10am to 3.30pm

Christmas opening hours

The helpline will be closed from Friday 22 December to Monday 1 January. We wish everyone a Merry Christmas and a Happy New Year.


Please note: Before calling the helpline, please check out our range of online self-help guides which may contain the information you are looking for.

Please click here for information on call charges

Our helpline advisers are specially trained volunteers who are medical and legal professionals. They will listen to your story sympathetically and offer practical advice about what options are open to you following a medical injury. They can explain some of the jargon and systems, help you decide what to do next and put you in touch with other sources of support if needed.

The helpline can get very busy and you may need to request a call back if you are having problems getting through to an adviser. You may want to explore whether the information you are looking for is available on the website.


If you have received help or advice from AvMA through our helpline, advice and information service, website, or any other service, please consider completing a feedback form.