Our helpline

Important information about our helpline operation during the coronavirus situation


Before calling the helpline, please check out our range of online self-help guides which may contain the information you are looking for.

Our helpline advisers are specially trained volunteers who are medical and legal professionals. They will listen to your story sympathetically and offer practical advice about what options are open to you following a medical injury. They can explain some of the jargon and systems, help you decide what to do next and put you in touch with other sources of support if needed.

The helpline can get very busy and you may need to request a call back if you are having problems getting through to an adviser. You may want to explore whether the information you are looking for is available on the website.

Calls cost 0-7p per minute plus your phone company’s access charge. Please click here for more information on call charges


If you have received help or advice from AvMA please consider leaving us feedback. We value your input.

Or you can make a donation to us through Virgin Money Giving