Complaints about NHS or private healthcare

Making a complaint to the NHS

If you believe something has gone wrong with the healthcare provided to you or a loved one, it is almost always best to discuss your concerns with the medical staff first. If this doesn’t resolve the matter, the NHS has a formal complaints procedure you can follow. It is free to use and we encourage you to try this before taking matters further.

How AvMA can help

Our self-help guides provide clear and straightforward explanations of the procedure and guide you through making a complaint.

If after reading these guides you require further help, please contact our helpline.


If you have received help or advice from AvMA through our helpline, advice and information service, website, or any other service, please consider completing a feedback form.