Help and advice
If you have a question or need help in relation to avoidable medical harm, the first and best place to start is the Get support and advice section of our site. This is usually the quickest and easiest way to find the answer you need.
If you can’t find what you need online and would benefit from speaking to one of our sympathetic and supportive advisers, you can call our helpline on 0345 123 2352. If you need advice and information about bringing a claim, you can complete a new client form to access our written advice service.
Feedback and complaints
We want to understand where we can help you more, as well as continuing to do what we’re doing well. If you have received any help or advice from us, online or through our helpline, we would value your feedback.
Office enquiries
Please only contact our office for practical office enquiries (for example, for deliveries). We cannot provide any support or advice on this phone number.
For office enquiries, call 0208 688 9555 (office enquiries only).