Call charges

How much does it cost to call the helpline?

0845 calls cost between 0-7p per minute plus your phone company’s access charge.

The access charge will vary depending on your phone company. To obtain details of the access charge please contact your phone company or visit Ofcom’s website.

Is there an alternative number for calls from a mobile phone?

Instead of our 0845 number you can call 0345 123 2352.

03 calls cost no more than calls to geographic numbers (01 or 02) and must be included in inclusive minutes in the same way. However, if you are outside your inclusive minutes there can be a cost per minute. To obtain further guidance please contact your phone company or visit Ofcom’s website.

Please bear in mind that AvMA is a charity and we incur additional costs if you use the 0345 number so please use the 0845 number if you can.

Please note that AvMA does not gain financially from either of these numbers.

Why doesn’t AvMA have a freephone number?

We would love to offer our callers a freephone number for the helpline. However, as a small charity with no dedicated funding for our helpline, this would incur costs that are unsustainable for us and would result in us being able to support fewer people than at present.