Help and advice

We understand how bewildering it can be when you or a loved one believe you have suffered injury following medical care.

There may be a range of options open to you, from making a complaint or requesting disciplinary action to claiming compensation. Alternatively, you may want to know if you are eligible for assistance from our pro bono inquest service.

In this section you can access useful self-help guides and find out more about the help and advice we can provide. If you need the services of a lawyer you can get details of our accredited specialist clinical negligence solicitors in our find a solicitor section.

Please take a look at the menu bar on the left hand side of the page and click on the option/s which are of most interest to you.

Free, independent advice

Our independence is our strength; it enables us to offer straightforward unbiased advice on the options which might be open to you.

Our advice and services are free of charge. We have a small team of advisers with a mixture of medical and legal backgrounds and a team of trained volunteers. Our advisers deal with more complex written casework and inquests and our volunteers handle most of our helpline calls.


Kindly note: AvMA has a zero tolerance policy towards anyone who treats it staff, including its volunteers, in an abusive or threatening way. The use of bad language, swearing and/or verbal insults will not be tolerated. Any form of racial abuse or sexual harassment will not be tolerated. Persistent or unrealistic demands that cause stress to staff will not be accepted. We reserve the right to immediately cease and withdraw from any further communication where this type of behaviour is displayed. We welcome and encourage the public to access our services when needed but we do ask that AvMA’s staff and volunteers are treated courteously at all times, you are entitled to expect the same treatment and respect from AvMA staff and volunteers.

If you have received help or advice from AvMA please consider leaving us feedback. We value your input.