Feedback and complaints

We really welcome your feedback about our services and other work including suggestions on how we could improve. Please complete a feedback form, write in, email us or phone on 0208 688 9555 and ask for someone to call you back.

NOTE: Please only use this email for feedback on AvMA services and other work. If you wish to discuss a medical accident, please call our helpline or complete a new client form.

We value your feedback. If you are unhappy with our work, please get in touch. If you wish, please speak to the staff member concerned or their manager first to see if the matter can be resolved informally. Alternatively please contact us with details of your complaint. We promise we will investigate and respond as fully as we can and take action where needed.

See our leaflet: Raising a concern or making a complaint about AvMA

Our complaints procedure can be found here.

You can write in with your complaint to our postal address or email us. If you need help or would prefer to speak to someone about your complaint you can phone us on 0208 688 9555 and we will get back to you.

NOTE: Please only use this email for complaints about AvMA services and other work. If you wish to discuss a medical accident, please call our helpline or complete a new client form.