Feedback and complaints
We really welcome your feedback about our services and other work including suggestions on how we could improve. Please complete a feedback form, write in, email us or phone on 0208 688 9555 and ask for someone to call you back.
If you wish to make a complaint, we promise we will investigate and respond as fully as we can. If you wish you can speak to the staff member concerned or their manager first to see if the matter can be resolved informally. Alternatively please write or email with details of your complaint. Our chief executive (or if the complaint is about the chief executive, the chair or another trustee) will investigate and respond to you. If you are not happy with the response, you can as for your complaint to be reviewed by the chair or another trustee who has not already been involved. Details of our complaints procedure can be found here.
You can write in with your complaint to our postal address or email us. If you need help or would prefer to speak to someone about your complaint you can phone us on 0208 688 9555 and we will get back to you.