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Supporting people affected by avoidable medical harm

As the UK’s leading patient safety charity, we offer compassionate advice and support if you’ve experienced avoidable harm in healthcare.

Support and advice for patients and families

If you or someone you know has been harmed or injured during medical care, it’s understandable to have questions and feel unsure about what to do next. You’re in the right place. Choose a topic below for helpful information.

Information for professionals

We work closely with legal professionals in the clinical negligence sector, offering materials and services to support your development.

We also work with health professionals and patient safety organisations and maintain a comprehensive medical experts database.

Help us co-design a new patient safety initiative

Have you or someone you love been affected by avoidable medical harm?

We’re looking for people with lived experience to help co-design HEARD by Avma. Your experiences will help us understand what information, support, and learning would help people navigate healthcare more safely and confidently.

Find a solicitor

If you want legal advice about a potential claim for compensation, search for a specialist clinical negligence solicitor accredited by us.

Other ways we can help you

Call our helpline: 0345 123 2352

Our specially trained helpline volunteers can provide practical advice and support you to understand options available.

Use our written advice service

If you need further advice on your options, our caseworkers can help with advice and information.

Our campaigns and policy work

Patient safety

Patient safety affects anyone who might ever need clinical or medical care. Which means it’s an issue affecting everyone. Find out more about how we’ve been campaigning for improvements in patient safety for over 40 years.

Access to justice

When something goes wrong in a clinical setting and causes harm, patients and their families need to be treated fairly, honestly, and get the support, answers and outcomes they deserve. This is what we mean by access to justice.

Duty of candour

After more than 20 years of campaigning, in 2014 it became law in England for health and social care organisations to be open and honest with patients about incidents that have caused or could potentially cause significant harm.

Support our work

We can only keep supporting people and campaigning for change thanks to our generous donors and fundraisers. Support us today.

Volunteer with us

Join our dedicated community of volunteers and help us continue our vital work offering support, guidance, and hope to those who need it most.

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