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Get support and advice

If you believe that you or someone you know has suffered harm following medical care, we offer a range of services to help you understand the options available.

Free, independent advice, support, and information

At Avma, we’re here to help you understand your options and decide what feels right for you. We offer unbiased, professional advice and information relevant to your personal circumstances.

Please take a few moments to explore the information below. Our resources include:

  • Self-help guides explaining your options and common processes
  • Template letters to help communicate with healthcare providers
  • Practical information to help you understand what you may be able to do next

If you still need support, our team of professional advisers, caseworkers, and helpline volunteers are here to help you understand your options.

What do you need to understand more about?

Self-help guides

Our guides explain procedures, your legal rights and options, and contain contact details for regulators, advice services, and other organisations.
View all

Find a solicitor

If you want legal advice about a potential clinical negligence claim you can find a specialist medical negligence solicitor accredited by us.

Find an accredited solicitor near you

Other ways we can help you

Call our helpline: 0345 123 2352

Sometimes it helps to talk things through. Our UK-based helpline is staffed by trained volunteers with expertise in clinical negligence who provide confidential, compassionate, practical advice and support to help you understand your options. The helpline is open Monday to Friday, 10:00am to 3:30pm.

More about our helpline

Use our written advice service

If you need further advice on your options, you’re not sure if a legal claim is the right path, or you want to understand how to make a compensation claim and need help, one of our advice caseworkers can help with advice and information. Our small team can’t take on every case, but will always offer you relevant guidance.

More about our written advice service

Additional sources of support

Independent advocacy services support NHS complaints across the UK. This directory includes regional organisations for England, Scotland, Wales, Northern Ireland, and various specialist health and support charities.

View additional sources of support

Voice all the concerns that you have; don’t doubt yourself if you feel that something is wrong. You are entitled to answers — seek them, but don’t be afraid to ask for help.

Danielle, Dave’s daughter
Read Dave’s story