Harmed patient pathway

AvMA and the Harmed Patients Alliance have launched a campaign calling on the NHS to agree a “Harmed Patient Pathway” – a nationally agreed range of support that patients or their families can expect to be available following avoidable harm. This stems from work AvMA has done with families who have experienced avoidable harm and from the lessons from various reviews and inquiries including the Learning from Deaths programme in England.

We believe the availability of such support is an essential part of having a ‘just culture’ (as is support and protection from inappropriate blame or consequences for staff). We are in the process of discussing exactly what support should be available and we would welcome your support and suggestions from stakeholders and especially harmed patients and families, but from what we know so far this would include:

  • Full and empathetic adherence to the Duty of Candour
  • The right to be meaningfully involved in investigations
  • Access to independent, specialist advice and/or advocacy
  • Access to specialist counselling
  • Opportunities to be involved in helping NHS bodies improve patient safety
  • Redress / compensation where appropriate without the need to take legal action, and if this is needed, no unfair barriers