The AvMA helpline

0345 123 2352. Monday to Friday, 10am to 3.30pm. Before calling the AvMA helpline, please check out our range of online self help guides which may contain the information you are looking for. Please click here for more information on call charges

AvMA helpline advisers are specially trained volunteers who are medical and legal professionals. They will listen to your story sympathetically and offer practical advice about what options are open to you following a medical injury. They can explain some of the jargon and systems, help you decide what to do next and put you in touch with other sources of support if needed.

Please note that the helpline is not a call centre. It is staffed by a maximum of three volunteers at one time so it can get very busy. Thank you for your patience and understanding. You may wish to explore whether the information you are looking for is available on our website.

Please consider whether submitting a new client form may be more appropriate to your needs, such as if you have documents for review or an upcoming inquest.

Please note cases where we are unable to assist or advise, with signposting to the organisations who may be able to.

If you are genuinely unable to use the helpline (for example, if you have a disability that prevents you using the telephone) please see our information on additional help accessing our services.

Please find here our privacy notice – we are committed to protecting your privacy when you access our services.

If you have received help or advice from AvMA please consider leaving us feedback. We value your input.

Kindly note: AvMA has a zero tolerance policy towards anyone who treats it staff, including its volunteers, in an abusive or threatening way. The use of bad language, swearing and/or verbal insults will not be tolerated. Any form of racial abuse or sexual harassment will not be tolerated. Persistent or unrealistic demands that cause stress to staff will not be accepted. We reserve the right to immediately cease and withdraw from any further communication where this type of behaviour is displayed. We welcome and encourage the public to access our services when needed but we do ask that AvMA’s staff and volunteers are treated courteously at all times, you are entitled to expect the same treatment and respect from AvMA staff and volunteers.