Implementing the Duty of Candour and PSIRF with Empathy

This popular training day covers the must do’s and the grey areas around the statutory Duty of Candour, with a strong emphasis on going beyond mere compliance and delivering the duty of candour in a meaningful way for patients and families and for the staff involved and the organisation. It has been updated to directly support the successful implementation of the PSIRF guidance and the ‘Harmed Patient Pathway’.

The training is delivered by Peter Walsh, the ex-Chief Executive of AvMA, who is well known for his pioneering work on the Duty of Candour, and Carolyn Cleveland, who specialises in training professionals in dealing with difficult emotions and conversations and doing so with empathy, understanding perspectives.

Training can be delivered in-house at your organisation, either in person or online. Please enquire for details by emailing

Alternatively, the following dates are available for individuals or small groups either online or at AvMA’s offices in Croydon.

  • 04 June 2024: 10am-4:30pm – online


  • £245 (plus vat) per person
  • Discounted rate for bookings of 3 or more: £220 (plus vat) per person

Click here to book your place

Meet the trainers  Peter and Carolyn, and hear what they say about the training in this short video.