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Self-help guide
Claims for birth injuries
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Self-help guide
Advice for parents acting for babies and children
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Self-help guide
Early Notification Scheme (ENS) investigations
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Self-help guide
Understanding Maternity and Newborn Safety Investigations (MNSI)
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Self-help guide
Patient Safety Incident response framework (PSIRF)
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Self-help guide
Sample complaint letter
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Self-help guide
Dental cases
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Self-help guide
Complaining about private healthcare
About our self-help guides
Our self-help guides are designed to guide you through the options available to you in relation avoidable harm in healthcare. Written by experts, they explain procedures you might need to follow, your legal rights and options, and contain contact details for regulators, advice services and other organisations which might be able to help you. We also have templates available to make it easier for you to take action.
Our core guides are also available in large print versions on request. If you need a guide to be read aloud to you, you can use free accessible apps for Google Chrome and Microsoft Edge.
We’re always looking to expand our range of guides. If there is advice you would find useful which isn’t available on our site, please let us know.
About our briefings and reports
One of our key priorities is to ensure that the patient perspective is front and centre during any policy debates affecting patient safety and justice. We are uniquely positioned, given the expertise in our team and our long history of advocacy work in this space, to provide informed and patient-centred contributions to these conversations.
Some of the key ways we do this are through briefings, in-depth reports and responses to formal consultations. Where available, you can download a document. Alternatively, to request a copy of the full document, send us an email.